Frequently Asked Questions
Everything you need to know about s.t.o.p. Restaurant Supply products, shipping, and services.
Do you sell to the general public or just commercial kitchens?
At s.t.o.p. Restaurant Supply, we serve everyone. Whether you are a professional chef looking for heavy-duty equipment or a home cook seeking professional-grade tools for your kitchen, our inventory is available to you.
How long does shipping typically take?
Most in-stock items are processed within 1-2 business days. Shipping times vary by location, but standard delivery usually arrives within 3 to 7 business days. Large equipment requiring freight delivery may take longer.
What is your return policy for kitchenware and equipment?
We offer a 30-day return policy on most unused items in their original packaging. Please note that certain large equipment, special orders, and items that have been used in food preparation cannot be returned due to health and safety regulations.
Do your products come with a warranty?
Yes, most of our commercial-grade equipment is covered by the manufacturer's warranty. The duration and terms depend on the specific brand and product. Please check the product description or contact our team for specific warranty details.
Can I request a quote for a large bulk order?
Absolutely. If you are outfitting a new restaurant or purchasing in high volume, please use our 'Request a Quote' feature or contact our sales department directly for specialized wholesale pricing.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. For established commercial accounts and large-scale projects, we also offer alternative invoicing and financing options.